Recently, some customers reported that after purchasing the Porsche Piwis 3 as shown in the picture below, the problem suddenly appeared that it could not connect to the car and did not work properly.
1. If the following prompt appears, it is normal. It’s not that VCI really has a problem.
If this is an upgrade prompt, you can ignore it, and you can use it normally after you close it.
If the VCI is not connected at this prompt, it is not that the real VCI is not working. Don’t bother about it.
2. Only if you have connected the car for diagnosis and the following prompt appears, then there is a problem with your Porsche Piwis 3 software or hardware
This prompt is unable to connect to the car you want to diagnose.
There are two possibilities:
1) Mostly because the software time has expired and cannot be used, you need to reset the computer’s system time to the time when you bought the device and cancel the system time synchronization.
The operation method is as follows:
After finishing the operation according to the above method, your Porsche Piwis 3 can work normally again, as follows:
2) Another possibility is that the VCI of Porsche Tester Piwis III is really broken, but this ratio is very small. We rarely encounter such problems.
If you have any further questions, please contact our online customer service.
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